Most Commonly Asked Questions

 

Why don't you replace glass?
Where is your shop?
Is fleet service available?
What will it look like when it's done?
Is your work guaranteed?
How long does it take?
Why would my insurance pay for this?
Can a rock chip start running while it's being fixed?
Is glass really a liquid?

 

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Why don't you replace glass?

 
I've always been driven by the idea of good stewardship of resources and avoiding unnecessary material waste. Finding a real need and filling it for my customers since 1994 I've always kept an eye on the latest technologies available to provide the best results at the lowest possible cost. At less than half the cost of replacing residential and commercial windows - removing damage caused by graffiti, construction clean up, hard water stains, etc. just makes good economic sense. Windshields are NON recyclable, an inseparable sandwich of glass/plastic/glass. That's a good  reason to get more use out of your existing windshield until you get the "big one" that's beyond repair. Every successful repair means one less windshield in the landfill.
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Where is your shop? 

There is no shop, it's a mobile service. Schedule service to your home, work or other appointment.
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Is Fleet Service available? 

 Yes. Group discount for your valued employees' personal and company fleet vehicles. Fleet Managers - your glass budget goes virtually all toward replacement, not repair, if one vendor provides both services. Sure, it's convenient for you (just one phone call) but plain wasteful. If cutting unnecessary expenses is a priority, try my service - the cost will be dwarfed by your savings on replacement glass. Government fleet managers can be even more green by using separate repair and replacement services (see: why don't you replace glass?).
If there's damage on a fleet pool vehicle that I suspect may be reported again and again even after being repaired I would recommend replacing the windshield to avoid wasting your staff's time.
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What will it look like when it’s done?   

 Outside, a smooth water spot is usually all that will be seen. This is where a pit, or divot was created on the surface during the flying object's contact with the glass. After the repair, pit filling resin is applied and polished leaving a smooth surface like a water spot.

 Inside, more detail may be noticed due to the backlight effect created by brighter light on the outside of the vehicle and the closer proximity of your eyes to the glass when sitting inside. Depending on the type of damage -  star, bullseye, half moon, combination, a slight sparkle may sometimes be seen from certain angles but has no negative structural effect on the repair.

Before & After Photos
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Is your work guaranteed?

 Yes. Rock chip repairs are guaranteed not to spread, weather or discolor for as long as you own your vehicle. We're convinced you'll be completely satisfied or your money back.
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How long does is take?

About half an hour for a typical star or bullseye. For more than one chip add about fifteen minutes each.  Long crack repair takes around an hour and the windshield must be dry for at least two days prior to the repair.
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Why would my insurance pay for this?

It saves them money. They'll love you for not replacing your windshield. The logic is similar to repairing the puncture in a good tire instead of buying a new one. The details
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Can a rock chip start running while it’s being fixed?   

Industry statistics say that chances are 1 in 5000 for this to happen. On a hot day, the windshield on a car sitting in the sun with all the windows rolled up could be over 120F degrees and very sensitive.  Working on it there would almost guarantee a failed repair. Working under controlled conditions we promise you much greater odds for a successful repair.
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Is glass really a liquid?

What?    An old urban legend claims that glass is not really a solid but a super cooled liquid. Exhaustive research on this subject can be seen here

"...The use of the term "super cooled liquid" to describe glass still persists, but is considered by many to be an unfortunate misnomer that should be avoided.  In any case, claims that glass panes in old windows have deformed due to glass flow have never been substantiated." [from conclusion] 
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